Customer Service - Communicate with consumers based on their needs via chat, phone, email and social media to understand their inquiry/issue and communicate a viable solution with a high service level. Administration task connected for customer handling process.
Leads - Manage lead generation, delegation and follow-up of leads to ensure that they are being utilized effectively. Take a proactive role in converting consumer leads to sales.
Feedback – Take ownership, prioritizing and escalating the customers' feedback and feature requests to the relevant internal teams.
Continuous improvements of processes and tools - Continuously and actively identify, propose and drive activities with other stakeholders within and outside Uptime to further improve quality and efficiency in our clients processes and how our client is communicating with the consumers.
Do you fit the profile?
To succeed in the role as Consumer Relation agent you have a genuine interest in providing professional customer service and motivated by working in a fast-paced, dynamic team with the ability to adapt, manage and meet deadlines. You are a self-driven person with a proactive approach, a problem solver and a flexible team player. Since majority of your time is spent interacting with our clients consumers you need to have excellent oral and written communication skills in Danish, Swedish and English and be a great listener.
Preferred previous experience:
- Customer care operations
- Working in Salesforce or other CRM systems
- Working with sales is meritorious
Above all, what our client is looking for is a team member who will embody our clients values as a caring and customer-centric organization.
If you are interested in working in a global context and being a part of an international team, this is the opportunity for you!