We are looking for a Customer Support Engineer to join our clients team.  

Responsibilities

• Quickly reply to our customer's conversations coming in through Jira issue management tool, chat, email, phone and other channels.

• Verify that all incoming tickets have correct information and that they are reproducible.

• Do the first analysis of the incoming tickets to identify the correct development team for further processes of the ticket.

• Most of the incoming tickets will be analyzed by you, but for more advanced tickets you will receive assistance internally. Other tickets will require immediate escalation.

• Be responsible for follow-up meetings with the customer and Product owners on a weekly basis

• Visualize status of the existing tickets coming in from our customers.

• Coach our customers on how to document steps to reproduce the tickets.

Your Role

• To secure the quality of the incoming tickets and deliver a new generation of Android-based infotainment head units.

• Secure the communication around the incoming tickets from our customers.

• Work as a member of a globally distributed team designing and developing automotive user experience solutions for leading car manufacturers.

• Software issue troubleshooting, problem solving, root cause analysis, etc.

Requires Experience

Working understanding of Android platform, Jira, Qualcomm, QNX, Gtest

Preferred Experience:

Hands-on experience with Linux and C++