Danish Speaking Service Desk Technician

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Job description:
We are looking for a Service Desk technician to work with the following tasks:
• Handle calls and tickets as defined in processes.
• Ensure Service Desk SLA’s and KPI’s are met.
• Ensure that routines and process are followed.
• Actively ensure that tickets are handled in a satisfactory manner.

Working on Phone/Mail/Chat/Web:
• Handle incoming support calls from customer users (within SLA).
• Handle incoming mail from customer users (within SLA)
• Handle incoming chats from customer users (within SLA)
• Handle incoming Web tickets from customer user (within SLA)

Required skills:
• Experience of supporting Windows (Vista, XP, Win7,Win10)
• Experience of customer service/support by phone, chat and email
• Experience of ITSM tools ticket system e.g. Service Now
• Be fluent in Danish and English, spoken and written

Personal Profile.
• Have a positive attitude
• Have a responsible personality
• Have a sense of responsibility
• Excellent interpersonal skills
• Be service minded
• Be a Team player
• Able to work in shift 24/7 (if required)

Start: Asap
Duration: 6 months
Location: Gothenburg
Work load: 100%
Working language: Danish, English

Eller känner du några som skulle passa ännu bättre? Berätta det för dem.



411 01
411 01 Gothenburg Vägbeskrivning


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